Shipping policy
This Shipping and Delivery Policy applies to all orders placed with us.
References to business days in this policy mean Monday to Friday (excluding any UK public or bank holidays).
1. SHIPPING INFORMATION
Delivery Locations
We currently ship within the United Kingdom only.
Orders to the Highlands and remote UK islands may incur additional shipping costs. Delivery times to these areas may also differ from those stated below. We will notify you of any such changes either at the time of your order or, in any event, prior to dispatch.
Shipping Method
All orders are shipped via Royal Mail.
Tracking details will be provided once your order has been dispatched.
Timeframe
All orders are sent using Royal Mail Tracked 48.
Orders are usually delivered within 2–3 business days from the date of dispatch.
Delivery Costs
Standard delivery fee: £2.99
Free delivery on orders £25 and over
Please note that large or heavy orders may incur additional shipping charges. If this applies, we will notify you before dispatch.
2. DELAYS
We will take all reasonably practicable steps to ensure your order is delivered within the stated timeframe. However, we cannot be held responsible for delays caused by circumstances beyond our reasonable control, such as severe weather or courier disruptions.
If your order has not arrived within the expected timeframe, please check the tracking information provided. If you cannot access tracking information or need further assistance, you can contact us:
Email: yodips@luminating.co.uk
WhatsApp: 07307 198 580
If you believe your order has been lost, please see Section 3 below.
3. LOST DELIVERIES
Please first refer to the courier tracking information to check the status of your delivery.
If you are unable to resolve the issue with the courier, please contact us with the following information:
1. The full and accurate delivery address used for your order
2. Any relevant delivery instructions
3. Details of your communication with the courier
4. Confirmation that you have attempted to collect your parcel from any parcel shop or drop-off point (if applicable)
We will contact the courier to investigate and determine whether the order has been lost in transit. Once confirmed, we will issue either a refund or a replacement order.
If your order has arrived damaged and you wish to return it, please refer to our Returns Policy.